Shipping policy
This shipping policy applies to orders placed with Tee Prism Originals at teeprism.com. For shipping questions, contact teeprismoriginals@gmail.com with your order number.
Shipping destinations
We deliver to the following locations: [INSERT SHIPPING REGIONS]. Delivery availability may depend on your postal code.
Order processing
Orders are normally prepared for dispatch within [INSERT PROCESSING TIME] business days after order confirmation. Any additional preparation time for made-to-order or personalized items will be communicated before purchase.
Shipping charges
Applicable shipping charges are shown at checkout before you complete your purchase. Any free-shipping offer is subject to the conditions stated with that offer.
Estimated delivery times
After dispatch, delivery normally takes [INSERT DELIVERY TIME BY REGION]. Processing time is additional to transit time. Delivery estimates are not guarantees; courier disruptions, holidays, weather or other events may cause delays. Contact us if your order has not arrived within the estimated timeframe.
Tracking
Where courier tracking is available, tracking details will be provided after dispatch. Tracking information may take time to update.
Delivery details and order changes
Please provide a complete and accurate delivery address and contact number. If you need to change these details, email us as soon as possible. Changes may not be possible after dispatch. We will discuss any redelivery charges with you before arranging redelivery.
Missing, damaged or incorrect orders
If your shipment is missing, arrives damaged or contains an incorrect item, contact teeprismoriginals@gmail.com promptly with your order number and relevant details. Please retain the packaging and, where possible, include photos so we can investigate and arrange an appropriate resolution.
International orders
If international shipping is offered, applicable customs duties, import taxes and responsibility for these charges will be disclosed before purchase. [INSERT INTERNATIONAL SHIPPING AND DUTIES TERMS, OR REMOVE THIS SECTION IF NOT APPLICABLE].
Returns and refunds
Please refer to our return and refund policy for return eligibility and refund terms. Nothing in this policy limits your rights under applicable consumer law.